A receptionist is an individual taking an office or administrative support position. The work is usually performed in a reception such as a hall or front office desk of an organization or business. The title receptionist is ascribed to the person who is hired by an organization to receive or any visitors, patients and answer telephone calls. The word front desk is used in many hotels for an administrative department whereby a receptionist’s duties which may also include room reservations and assignment, cashier work, guest registration,credit checks, key control and mail and message service. Such receptionists are mostly called the front desk clerks. The Receptionists cover many areas of work to assist the companies they work for which include setting appointments, record keeping, filing and other office tasks.
The duties of a receptionist may include answering visitors’ enquiries about the company, its products or services, guiding visitors to their destinations, organizing and handing out mail, answering incoming calls on multi-line telephones,a switchboard, filing, setting appointments, records keeping, data entry and performing a variety of other office tasks which are faxing or emailing. Certain receptionists could also perform bookkeeping or cashiering duties. Some offices may expect the receptionist to serve coffee or tea to guests and ensure to keep the lobby area tidy.
The receptionist may also undertake some security guard access control functions for an organization by verifying employee proof of identity, issuing visitor permits, and by observing or reporting any unusual activities.
A receptionist is always the first business contact a person will meet at any organization. It is an expectancy of most organizations that the receptionist conserves a calm, well-mannered and professional conduct at all times regardless of the visitor’s behavior. Some individual qualities that a receptionist is expected to have in order to do the job successfully include attentiveness, a well-dressed appearance, resourcefulness, reliability, maturity, respect for privacy and discretion, a positive attitude and dependability. Sometimes, the job may be very stressful due to communication with many different people with different types of characters and is being expected to perform multiple tasks quickly.